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Visitor Information Centre

Home / About Ramsgate / Visitor Information Centre
Ramsgate's Visitor Information Centre (VIC), located at The Custom House in Harbour Parade, is funded by Ramsgate Town Council (RTC) and managed by several volunteers. They operate in shifts to provide a seven-day-a-week service. The VIC is open for advice 364 days a year.

The VIC can advise on destinations within Ramsgate, Thanet and Kent and there is a comprehensive selection of leaflets covering a wide range of activities and attractions.

Ramsgate hosts a wide range of cultural and leisure activities during the year. You will find information on those activities in the VIC.

If you want to know what’s on and when in Ramsgate, the VIC is the best place in town for event information.

The VIC volunteers are dedicated to helping visitors and residents get the information they need. Their advice is completely free and is backed up with a fine selection of local maps and guides.

Bookings are taken for Bayliss Executive Travel, Buzzlines, Carol Peters and National Express coach services and tours to the UK and abroad.

The town council is based on the first floor of The Custom House and the VIC also acts as a reception for RTC visitors.

Telephone enquiries are taken by the volunteers on 01843 598750.

Alternatively, you can email an enquiry to

The VIC is looking for new recruits to help assist the existing team. New volunteers should have good communication skills, have basic computer skills, have handled money before and be older than 18 years.

Training is provided for all volunteers to help develop and adapt their skills. Please contact the Maggie Smith, VIC Volunteer Coordinator for further information by emailing

View the map to see where the VIC is situated in Ramsgate.